Warranty + Guarantee
What is covered by the guarantee?
The guarantee period for material and manufacturing defects under normal use is one year and begins from the date of purchase. This applies to both the EndoLight® and any accessories.
No new guarantee period begins after repairs or replacements.
EndoLight Specific Warranty:
- We grant you a 24-month warranty. This covers manufacturing defects in your EndoLight® from the date of purchase that were already present at the time of purchase.
What is not covered?
We do not guarantee the repair or replacement of a product if the defect is due to:
- Accidental damage caused by improper care or misuse, as well as careless use or operation which is not in conformity with this user guide.
- Use of the product beyond “normal use”, which corresponds to more than 1 hour a day.
- Use of parts that have not been assembled or installed in accordance with the manufacturer's guidelines.
- Use of parts and accessories from other manufacturers
- Repairs or changes that have not been made by the manufacturer or its authorized partners.
- Incorrect setup
- Normal wear and tear
Please contact our service team if you are unsure which cases are covered by your guarantee.
Replacement or repair of defective devices within the guarantee period
During the guarantee period defective devices or device parts can be sent to one of our service addresses. Repair or replacement of the EndoLight® is at the discretion of the manufacturer.
Before returning a device, please contact us and have your purchase receipt or delivery note ready. Therefore, please keep the invoice and delivery note carefully as proof of purchase. Without these documents, you will be charged for the costs of all work involved.
We will then inform you about the further procedure.
Replacement or repair of defective devices outside of the guarantee period
Even after the guarantee period has expired, you can send the defective device for repair. Please contact us first before sending in the device.
Repairs or replacements that occur after the guarantee period are subject to a charge.
Warranty on materials and manufacturing defects is one year and begins from the date of purchase. Please keep your receipt as proof of purchase. Defective parts may be returned during the warranty period to the service address below :
- Mary Dahout
- Attn: Jennifer Miele
- 1926 Bonus Drive
- CA 92110 San Diego
- USA
Please affix sufficient postage.
We will send you a new or repaired device free of charge. After repair or replacement, no new warranty period starts.